https://ticketsdemo.softguard.com/public/en/member/agent/activity/xhr?after=2025-07-03&before=2025-07-03

Query Metrics

9 Database Queries
9 Different statements
241.05 ms Query time
1 Invalid entities
0 Cache hits
0 Cache misses
0 Cache puts

Grouped Statements

Show all queries

Time Count Info
118.83 ms
(49.29%)
1
SELECT a0_.customer_name AS customer_name_0, a0_.agent_name AS agent_name_1, u1_.id AS id_2, a0_.thread_type AS thread_type_3, a0_.created_at AS created_at_4, u2_.subject AS subject_5, u3_.description AS description_6, u2_.id AS id_7, a0_.id AS id_8, u3_.color_code AS color_code_9 FROM agent_activity a0_ LEFT JOIN uv_ticket u2_ ON a0_.ticket_id = u2_.id LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id LEFT JOIN uv_support_team u5_ ON u2_.subGroup_id = u5_.id LEFT JOIN uv_user u1_ ON a0_.agent_id = u1_.id LEFT JOIN uv_ticket_priority u3_ ON u2_.priority_id = u3_.id WHERE (a0_.created_at BETWEEN ? AND ?) AND a0_.thread_type = ? GROUP BY u2_.id ORDER BY a0_.created_at DESC
Parameters:
[
  "2025-07-03 00:00:01"
  "2025-07-03 23:59:59"
  "reply"
]
110.92 ms
(46.02%)
1
SELECT DISTINCT a0_.id AS id_0, a0_.created_at AS created_at_1 FROM agent_activity a0_ LEFT JOIN uv_ticket u1_ ON a0_.ticket_id = u1_.id LEFT JOIN uv_support_group u2_ ON u1_.group_id = u2_.id LEFT JOIN uv_support_team u3_ ON u1_.subGroup_id = u3_.id LEFT JOIN uv_user u4_ ON a0_.agent_id = u4_.id LEFT JOIN uv_ticket_priority u5_ ON u1_.priority_id = u5_.id WHERE (a0_.created_at BETWEEN ? AND ?) AND a0_.thread_type = ? GROUP BY u1_.id ORDER BY a0_.created_at DESC LIMIT 20
Parameters:
[
  "2025-07-03 00:00:01"
  "2025-07-03 23:59:59"
  "reply"
]
6.54 ms
(2.71%)
1
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "franco.garcia@synapticlinks.com.ar"
  1
  2
  3
]
1.20 ms
(0.50%)
1
SELECT a0_.id AS id_0, u1_.first_name AS first_name_1, a0_.auth_type AS auth_type_2, a0_.date AS date_3 FROM agent_login a0_ LEFT JOIN uv_user u1_ ON a0_.agent_id = u1_.id ORDER BY a0_.date DESC LIMIT 20
Parameters:
[]
0.88 ms
(0.37%)
1
SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_groups u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_group u0_ ON u0_.id = u3_.supportGroupId WHERE u1_.id = ? AND u0_.is_active = 1
Parameters:
[
  157
]
0.74 ms
(0.31%)
1
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  2
]
0.69 ms
(0.29%)
1
SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_teams u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_team u0_ ON u0_.id = u3_.supportTeamId WHERE u1_.id = ? AND u2_.supportRole_id <> ? AND u0_.is_active = 1
Parameters:
[
  157
  "4"
]
0.65 ms
(0.27%)
1
SELECT Count(u0_.id) AS sclr_0, u0_.ticket_id AS sclr_1 FROM uv_thread u0_ WHERE u0_.ticket_id IN (?) AND u0_.thread_type = ? AND (u0_.created_at BETWEEN ? AND ?) GROUP BY u0_.ticket_id
Parameters:
[
  []
  "reply"
  "2025-07-03 00:00:01"
  "2025-07-03 23:59:59"
]
0.59 ms
(0.25%)
1
SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = ?
Parameters:
[
  157
]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

0 Hits
0 Misses
0 Puts

Entities Mapping

Class Mapping errors
Webkul\UVDesk\CoreFrameworkBundle\Entity\User No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\AgentActivity No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket
  • The association Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket#supportGroup refers to the inverse side field Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup#tickets which does not exist.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority No errors.