https://ticketsdemo.softguard.com/public/es/member/tickets/mass-xhr Return to referer URL

Query Metrics

58 Database Queries
10 Different statements
78.17 ms Query time
4 Invalid entities
0 Cache hits
0 Cache misses
0 Cache puts

Grouped Statements

Show all queries

Time Count Info
39.44 ms
(50.45%)
7
"COMMIT"
Parameters:
[]
8.85 ms
(11.32%)
7
SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.description AS description_2, u0_.conditions AS conditions_3, u0_.actions AS actions_4, u0_.sort_order AS sort_order_5, u0_.is_predefind AS is_predefind_6, u0_.status AS status_7, u0_.date_added AS date_added_8, u0_.date_updated AS date_updated_9 FROM uv_workflow u0_ LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id WHERE u0_.status = ? AND u0_.is_predefind = ? AND u1_.event = ? ORDER BY u0_.sort_order ASC
Parameters:
[
  1
  1
  "uvdesk.ticket.status_updated"
]
6.56 ms
(8.40%)
1
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "fcanonico@softguard.com"
  1
  2
  3
]
5.83 ms
(7.46%)
7
UPDATE uv_ticket SET status_id = ?, updated_at = ? WHERE id = ?
Parameters:
[
  5
  "2025-07-22 10:01:30"
  21986
]
4.94 ms
(6.32%)
7
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ?
Parameters:
[
  "21986-765-KFG"
]
3.68 ms
(4.71%)
7
SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.lastactivity AS lastactivity_11, t0.es_ultra AS es_ultra_12, t0.idor AS idor_13 FROM uv_user t0 WHERE t0.id = ?
Parameters:
[
  1157
]
3.22 ms
(4.12%)
7
SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.lastactivity AS lastactivity_11, t0.es_ultra AS es_ultra_12, t0.idor AS idor_13 FROM uv_user t0 WHERE t0.email = ? LIMIT 1
Parameters:
[
  "soporte.softguard@gevise.com"
]
2.68 ms
(3.43%)
7
"START TRANSACTION"
Parameters:
[]
2.50 ms
(3.20%)
7
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  "5"
]
0.46 ms
(0.59%)
1
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  2
]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

0 Hits
0 Misses
0 Puts

Entities Mapping

Class Mapping errors
Webkul\UVDesk\CoreFrameworkBundle\Entity\User No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket
  • The association Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket#supportGroup refers to the inverse side field Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup#tickets which does not exist.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTicketSubtypes No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketRating No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag
  • The field Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag#tickets is on the inverse side of a bi-directional relationship, but the specified mappedBy association on the target-entity Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket#supportTags does not contain the required 'inversedBy="tickets"' attribute.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportLabel No errors.
Webkul\UVDesk\AutomationBundle\Entity\Workflow
  • The mappings Webkul\UVDesk\AutomationBundle\Entity\Workflow#workflowEvents and Webkul\UVDesk\AutomationBundle\Entity\WorkflowEvents#workflow are inconsistent with each other.
Webkul\UVDesk\AutomationBundle\Entity\WorkflowEvents
  • The association Webkul\UVDesk\AutomationBundle\Entity\WorkflowEvents#workflow refers to the inverse side field Webkul\UVDesk\AutomationBundle\Entity\Workflow#WorkflowEvents which does not exist.