https://ticketsdemo.softguard.com/public/member/reports/working-hours/tickets

Query Metrics

4 Database Queries
4 Different statements
72.16 ms Query time
0 Invalid entities
0 Cache hits
0 Cache misses
0 Cache puts

Queries

Group similar statements

# Time Info
1 8.76 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "fcanonico@softguard.com"
  1
  2
  3
]
2 2.76 ms
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  2
]
3 0.65 ms
SET SESSION TRANSACTION ISOLATION LEVEL READ UNCOMMITTED
Parameters:
[]
4 59.98 ms
SELECT 
                t.id as ticketId,
                t.subject,
                s.code as status,
                p.code as priority,
                t.created_at as createdAt,
                t.updated_at as updatedAt,
                c.id as customerId,
                c.first_name as customerFirstName,
                c.last_name as customerLastName,
                c.email as customerEmail,
                c.idOR as idor,
                sg.name as supportGroupName,
                sg.description as supportGroupDescription,
                a.id as agentId,
                a.first_name as agentFirstName,
                a.last_name as agentLastName,
                a.email as agentEmail
            FROM uv_ticket t
            JOIN uv_user c ON t.customer_id = c.id
            LEFT JOIN uv_ticket_status s ON t.status_id = s.id
            LEFT JOIN uv_ticket_priority p ON t.priority_id = p.id
            LEFT JOIN uv_support_group sg ON c.idOR = sg.id
            LEFT JOIN uv_user a ON t.agent_id = a.id
            WHERE t.is_trashed = 0
            ORDER BY t.created_at DESC
            LIMIT 5
Parameters:
[]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

0 Hits
0 Misses
0 Puts

Entities Mapping

Class Mapping errors
Webkul\UVDesk\CoreFrameworkBundle\Entity\User No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam No errors.