https://ticketsdemo.softguard.com/public/member/reports/working-hours/status

Query Metrics

6 Database Queries
6 Different statements
10.60 ms Query time
0 Invalid entities
0 Cache hits
0 Cache misses
0 Cache puts

Queries

Group similar statements

# Time Info
1 6.64 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "fcanonico@softguard.com"
  1
  2
  3
]
2 0.59 ms
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  2
]
3 0.43 ms
SET SESSION TRANSACTION ISOLATION LEVEL READ UNCOMMITTED
Parameters:
[]
4 0.79 ms
SELECT 
                sg.id as supportGroupId,
                sg.name as supportGroupName,
                sg.description as supportGroupDescription,
                wh.timezone,
                wh.start_time,
                wh.end_time,
                wh.monday,
                wh.tuesday,
                wh.wednesday,
                wh.thursday,
                wh.friday,
                wh.saturday,
                wh.sunday,
                wh.is_active
            FROM uv_support_group sg
            LEFT JOIN uv_working_hours wh ON sg.id = wh.support_group_id
            WHERE sg.is_active = 1
            AND (sg.name LIKE 'OR %' OR sg.name = 'Casa Central')
            ORDER BY 
                CASE 
                    WHEN sg.name LIKE 'OR %' THEN 1
                    WHEN sg.name = 'Casa Central' THEN 2
                    ELSE 3
                END,
                sg.name
Parameters:
[]
5 1.42 ms
SELECT a0_.agent_id AS sclr_0, MAX(a0_.date) AS sclr_1 FROM agent_login a0_ WHERE a0_.date BETWEEN ? AND ? GROUP BY a0_.agent_id
Parameters:
[
  "2025-09-22 00:00:00"
  "2025-09-22 23:59:59"
]
6 0.74 ms
SELECT a0_.auth_type AS auth_type_0 FROM agent_login a0_ WHERE a0_.agent_id = ? AND a0_.date = ?
Parameters:
[
  1153
  "2025-09-22 15:33:51"
]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

0 Hits
0 Misses
0 Puts

Entities Mapping

Class Mapping errors
Webkul\UVDesk\CoreFrameworkBundle\Entity\User No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam No errors.