Query Metrics
48
Database Queries
20
Different statements
1434.61 ms
Query time
2
Invalid entities
0
Cache hits
0
Cache misses
0
Cache puts
Grouped Statements
Time▼ | Count | Info |
---|---|---|
1279.66 ms (89.20%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0, u1_.id AS id_1, u1_.code AS code_2 FROM uv_ticket u0_ LEFT JOIN uv_ticket_type u2_ ON u0_.type_id = u2_.id LEFT JOIN uv_user u3_ ON u0_.agent_id = u3_.id LEFT JOIN uv_ticket_status u1_ ON u0_.status_id = u1_.id LEFT JOIN uv_thread u4_ ON u0_.id = u4_.ticket_id LEFT JOIN uv_ticket_priority u5_ ON u0_.priority_id = u5_.id LEFT JOIN uv_user u6_ ON u0_.customer_id = u6_.id LEFT JOIN uv_support_team u7_ ON u0_.subGroup_id = u7_.id LEFT JOIN uv_tickets_tags u9_ ON u0_.id = u9_.ticket_id LEFT JOIN uv_tag u8_ ON u8_.id = u9_.tag_id LEFT JOIN uv_support_group u10_ ON u0_.group_id = u10_.id LEFT JOIN uv_user_instance u11_ ON u3_.id = u11_.user_id LEFT JOIN uv_user_support_groups u13_ ON u11_.id = u13_.userInstanceId LEFT JOIN uv_support_group u12_ ON u12_.id = u13_.supportGroupId LEFT JOIN uv_tickets_labels u15_ ON u0_.id = u15_.ticket_id LEFT JOIN uv_support_label u14_ ON u14_.id = u15_.label_id LEFT JOIN uv_user_instance u16_ ON u6_.id = u16_.user_id LEFT JOIN uv_support_group u17_ ON u6_.idor = u17_.id LEFT JOIN uv_user_instance u18_ ON (u18_.id = ?) LEFT JOIN uv_user_support_groups u20_ ON u18_.id = u20_.userInstanceId LEFT JOIN uv_support_group u19_ ON u19_.id = u20_.supportGroupId WHERE u16_.supportRole_id = 4 AND (u3_.id IS NULL OR u11_.supportRole_id <> 4) AND u17_.id = u19_.id AND u0_.is_trashed = ? GROUP BY u1_.id
Parameters:
[ 44 0 ] |
46.75 ms (3.26%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed <> 1
Parameters:
[] |
15.40 ms (1.07%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed <> 1 AND u1_.id = ?
Parameters:
[
39
]
|
12.80 ms (0.89%) |
1 |
SELECT DISTINCT u0_.id AS id_0, u0_.updated_at AS updated_at_1 FROM uv_ticket u0_ LEFT JOIN uv_ticket_type u1_ ON u0_.type_id = u1_.id LEFT JOIN uv_user u2_ ON u0_.agent_id = u2_.id LEFT JOIN uv_thread u3_ ON u0_.id = u3_.ticket_id LEFT JOIN uv_ticket_priority u4_ ON u0_.priority_id = u4_.id LEFT JOIN uv_ticket_status u5_ ON u0_.status_id = u5_.id LEFT JOIN uv_user u6_ ON u0_.customer_id = u6_.id LEFT JOIN uv_support_group u7_ ON u6_.idor = u7_.id LEFT JOIN uv_support_team u8_ ON u0_.subGroup_id = u8_.id LEFT JOIN uv_tickets_tags u10_ ON u0_.id = u10_.ticket_id LEFT JOIN uv_tag u9_ ON u9_.id = u10_.tag_id LEFT JOIN uv_user_instance u11_ ON u2_.id = u11_.user_id LEFT JOIN uv_user_support_groups u13_ ON u11_.id = u13_.userInstanceId LEFT JOIN uv_support_group u12_ ON u12_.id = u13_.supportGroupId LEFT JOIN uv_tickets_labels u15_ ON u0_.id = u15_.ticket_id LEFT JOIN uv_support_label u14_ ON u14_.id = u15_.label_id LEFT JOIN uv_support_group u16_ ON u0_.group_id = u16_.id LEFT JOIN uv_user_instance u17_ ON u6_.id = u17_.user_id LEFT JOIN uv_ticket_subtype u18_ ON u0_.subtype_id = u18_.id LEFT JOIN uv_user_instance u19_ ON (u19_.id = ?) LEFT JOIN uv_user_support_groups u21_ ON u19_.id = u21_.userInstanceId LEFT JOIN uv_support_group u20_ ON u20_.id = u21_.supportGroupId WHERE u17_.supportRole_id = 4 AND (u2_.id IS NULL OR u11_.supportRole_id <> 4) AND u0_.is_trashed = ? AND u7_.id = u20_.id AND u0_.status_id = ? ORDER BY u0_.updated_at DESC LIMIT 15
Parameters:
[ 44 0 "1" ] |
12.23 ms (0.85%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed <> 1 AND u0_.is_replied = 0
Parameters:
[] |
12.00 ms (0.84%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed <> 1 AND u0_.agent_id IS NULL
Parameters:
[] |
11.75 ms (0.82%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed <> 1 AND u0_.is_new = 1
Parameters:
[] |
11.10 ms (0.77%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed <> 1 AND u0_.is_starred = 1
Parameters:
[] |
10.71 ms (0.75%) |
15 |
SELECT u0_.message AS message_0 FROM uv_ticket u1_ LEFT JOIN uv_thread u0_ ON u1_.id = u0_.ticket_id WHERE u1_.id = ? ORDER BY u0_.created_at DESC LIMIT 1
Parameters:
[
22610
]
|
6.56 ms (0.46%) |
1 |
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[ "fcanonico@softguard.com" 1 2 3 ] |
5.92 ms (0.41%) |
15 |
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_ticket u1_ LEFT JOIN uv_thread u0_ ON u1_.id = u0_.ticket_id WHERE u1_.id = ? AND u0_.thread_type = ?
Parameters:
[ 22610 "reply" ] |
3.42 ms (0.24%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id WHERE u0_.is_trashed = 1 AND u1_.id = 39
Parameters:
[] |
3.18 ms (0.22%) |
1 |
SELECT DISTINCT u0_.name AS name_0, u1_.name AS name_1, u2_.code AS code_2, u3_.id AS id_3, u3_.email AS email_4, u4_.profile_image_path AS profile_image_path_5, u5_.id AS id_6, u5_.email AS email_7, u5_.es_ultra AS es_ultra_8, u5_.timezone AS timezone_9, u6_.profile_image_path AS profile_image_path_10, u5_.first_name AS first_name_11, CONCAT(u3_.first_name, ' ', u3_.last_name) AS sclr_12, u7_.id AS id_13, u7_.numeracion AS numeracion_14, u7_.source AS source_15, u7_.mailbox_email AS mailbox_email_16, u7_.subject AS subject_17, u7_.reference AS reference_18, u7_.reference_ids AS reference_ids_19, u7_.is_new AS is_new_20, u7_.is_replied AS is_replied_21, u7_.is_reply_enabled AS is_reply_enabled_22, u7_.is_starred AS is_starred_23, u7_.is_trashed AS is_trashed_24, u7_.is_agent_viewed AS is_agent_viewed_25, u7_.is_customer_viewed AS is_customer_viewed_26, u7_.created_at AS created_at_27, u7_.updated_at AS updated_at_28, u7_.codigo_series AS codigo_series_29, u7_.business_impact AS business_impact_30, u7_.whatsapp AS whatsapp_31, u7_.url_plataforma AS url_plataforma_32, u8_.id AS id_33, u8_.code AS code_34, u8_.description AS description_35, u8_.color_code AS color_code_36, u9_.id AS id_37, u9_.code AS code_38, u9_.description AS description_39, u9_.color_code AS color_code_40, u9_.sort_order AS sort_order_41, u10_.id AS id_42, u10_.name AS name_43, u10_.description AS description_44, u10_.created_at AS created_at_45, u10_.is_active AS is_active_46, u10_.user_view AS user_view_47, u11_.id AS id_48, u11_.name AS name_49, u11_.description AS description_50, u11_.created_at AS created_at_51, u11_.is_active AS is_active_52, u11_.user_view AS user_view_53, u12_.id AS id_54, u12_.code AS code_55, u12_.description AS description_56, u12_.created_at AS created_at_57 FROM uv_ticket u7_ LEFT JOIN uv_ticket_type u2_ ON u7_.type_id = u2_.id LEFT JOIN uv_user u3_ ON u7_.agent_id = u3_.id LEFT JOIN uv_thread u13_ ON u7_.id = u13_.ticket_id LEFT JOIN uv_ticket_priority u8_ ON u7_.priority_id = u8_.id LEFT JOIN uv_ticket_status u9_ ON u7_.status_id = u9_.id LEFT JOIN uv_user u5_ ON u7_.customer_id = u5_.id LEFT JOIN uv_support_group u10_ ON u5_.idor = u10_.id LEFT JOIN uv_support_team u1_ ON u7_.subGroup_id = u1_.id LEFT JOIN uv_tickets_tags u15_ ON u7_.id = u15_.ticket_id LEFT JOIN uv_tag u14_ ON u14_.id = u15_.tag_id LEFT JOIN uv_user_instance u4_ ON u3_.id = u4_.user_id LEFT JOIN uv_user_support_groups u16_ ON u4_.id = u16_.userInstanceId LEFT JOIN uv_support_group u11_ ON u11_.id = u16_.supportGroupId LEFT JOIN uv_tickets_labels u18_ ON u7_.id = u18_.ticket_id LEFT JOIN uv_support_label u17_ ON u17_.id = u18_.label_id LEFT JOIN uv_support_group u0_ ON u7_.group_id = u0_.id LEFT JOIN uv_user_instance u6_ ON u5_.id = u6_.user_id LEFT JOIN uv_ticket_subtype u12_ ON u7_.subtype_id = u12_.id LEFT JOIN uv_user_instance u19_ ON (u19_.id = ?) LEFT JOIN uv_user_support_groups u21_ ON u19_.id = u21_.userInstanceId LEFT JOIN uv_support_group u20_ ON u20_.id = u21_.supportGroupId WHERE u6_.supportRole_id = 4 AND (u3_.id IS NULL OR u4_.supportRole_id <> 4) AND u7_.is_trashed = ? AND u10_.id = u20_.id AND u7_.status_id = ? AND u7_.id IN (?) ORDER BY u7_.updated_at DESC
Parameters:
[ 44 0 "1" [ "22610" "22609" "22608" "22607" "22606" "22605" "22604" "22603" "22602" "22601" "22600" "22599" "22598" "22597" "22596" ] ] |
0.55 ms (0.04%) |
1 |
SELECT COUNT(DISTINCT u0_.id) AS sclr_0, u1_.id AS id_1 FROM uv_ticket u0_ LEFT JOIN uv_tickets_labels u2_ ON u0_.id = u2_.ticket_id LEFT JOIN uv_support_label u1_ ON u1_.id = u2_.label_id WHERE u1_.user_id = ? GROUP BY u1_.id
Parameters:
[
39
]
|
0.54 ms (0.04%) |
1 |
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
"helpdesk"
]
|
0.49 ms (0.03%) |
1 |
SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_groups u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_group u0_ ON u0_.id = u3_.supportGroupId WHERE u1_.id = ? AND u0_.is_active = 1
Parameters:
[
39
]
|
0.46 ms (0.03%) |
1 |
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
2
]
|
0.43 ms (0.03%) |
1 |
SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_teams u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_team u0_ ON u0_.id = u3_.supportTeamId WHERE u1_.id = ? AND u2_.supportRole_id <> ? AND u0_.is_active = 1
Parameters:
[ 39 "4" ] |
0.36 ms (0.03%) |
1 |
SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = ?
Parameters:
[
39
]
|
0.31 ms (0.02%) |
1 |
SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.color_code AS color_code_2 FROM uv_support_label u0_ WHERE u0_.user_id = ?
Parameters:
[
39
]
|
Database Connections
Name | Service |
---|---|
default | doctrine.dbal.default_connection |
Entity Managers
Name | Service |
---|---|
default | doctrine.orm.default_entity_manager |
Second Level Cache
0
Hits
0
Misses
0
Puts
Entities Mapping
Class | Mapping errors |
---|---|
Webkul\UVDesk\CoreFrameworkBundle\Entity\User | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket |
|
Webkul\UVDesk\CoreFrameworkBundle\Entity\Website | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\Tag |
|
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportLabel | No errors. |
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTicketSubtypes | No errors. |