https://ticketsdemo.softguard.com/public/en/member/agent/activity/xhr?before=2025-09-05&page=1

Query Metrics

30 Database Queries
11 Different statements
1660.27 ms Query time
1 Invalid entities
0 Cache hits
0 Cache misses
0 Cache puts

Queries

Group similar statements

# Time Info
1 6.71 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "fcanonico@softguard.com"
  1
  2
  3
]
2 0.61 ms
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  2
]
3 0.87 ms
SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_groups u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_group u0_ ON u0_.id = u3_.supportGroupId WHERE u1_.id = ? AND u0_.is_active = 1
Parameters:
[
  39
]
4 0.80 ms
SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_teams u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_team u0_ ON u0_.id = u3_.supportTeamId WHERE u1_.id = ? AND u2_.supportRole_id <> ? AND u0_.is_active = 1
Parameters:
[
  39
  "4"
]
5 0.86 ms
SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = ?
Parameters:
[
  39
]
6 986.38 ms
SELECT a0_.customer_name AS customer_name_0, a0_.agent_name AS agent_name_1, u1_.id AS id_2, a0_.thread_type AS thread_type_3, a0_.created_at AS created_at_4, u2_.subject AS subject_5, u3_.description AS description_6, u2_.id AS id_7, a0_.id AS id_8, u3_.color_code AS color_code_9 FROM agent_activity a0_ LEFT JOIN uv_ticket u2_ ON a0_.ticket_id = u2_.id LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id LEFT JOIN uv_support_team u5_ ON u2_.subGroup_id = u5_.id LEFT JOIN uv_user u1_ ON a0_.agent_id = u1_.id LEFT JOIN uv_ticket_priority u3_ ON u2_.priority_id = u3_.id WHERE (a0_.created_at BETWEEN ? AND ?) AND a0_.thread_type = ? GROUP BY u2_.id ORDER BY a0_.created_at DESC
Parameters:
[
  " 00:00:01"
  "2025-09-05 23:59:59"
  "reply"
]
7 649.92 ms
SELECT DISTINCT a0_.id AS id_0, a0_.created_at AS created_at_1 FROM agent_activity a0_ LEFT JOIN uv_ticket u1_ ON a0_.ticket_id = u1_.id LEFT JOIN uv_support_group u2_ ON u1_.group_id = u2_.id LEFT JOIN uv_support_team u3_ ON u1_.subGroup_id = u3_.id LEFT JOIN uv_user u4_ ON a0_.agent_id = u4_.id LEFT JOIN uv_ticket_priority u5_ ON u1_.priority_id = u5_.id WHERE (a0_.created_at BETWEEN ? AND ?) AND a0_.thread_type = ? GROUP BY u1_.id ORDER BY a0_.created_at DESC LIMIT 20
Parameters:
[
  " 00:00:01"
  "2025-09-05 23:59:59"
  "reply"
]
8 1.48 ms
SELECT a0_.customer_name AS customer_name_0, a0_.agent_name AS agent_name_1, u1_.id AS id_2, a0_.thread_type AS thread_type_3, a0_.created_at AS created_at_4, u2_.subject AS subject_5, u3_.description AS description_6, u2_.id AS id_7, a0_.id AS id_8, u3_.color_code AS color_code_9 FROM agent_activity a0_ LEFT JOIN uv_ticket u2_ ON a0_.ticket_id = u2_.id LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id LEFT JOIN uv_support_team u5_ ON u2_.subGroup_id = u5_.id LEFT JOIN uv_user u1_ ON a0_.agent_id = u1_.id LEFT JOIN uv_ticket_priority u3_ ON u2_.priority_id = u3_.id WHERE (a0_.created_at BETWEEN ? AND ?) AND a0_.thread_type = ? AND a0_.id IN (?) GROUP BY u2_.id ORDER BY a0_.created_at DESC
Parameters:
[
  " 00:00:01"
  "2025-09-05 23:59:59"
  "reply"
  [
    "137928"
    "137890"
    "137889"
    "137888"
    "137887"
    "137886"
    "137877"
    "137872"
    "137846"
    "137836"
    "137827"
    "137826"
    "137823"
    "137806"
    "137795"
    "137779"
    "137764"
    "137750"
    "137745"
    "137731"
  ]
]
9 0.61 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137928
]
10 0.76 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137890
]
11 0.58 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137889
]
12 0.56 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137888
]
13 0.45 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137887
]
14 0.49 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137886
]
15 0.41 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137877
]
16 0.44 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137872
]
17 0.45 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137846
]
18 0.43 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137836
]
19 0.43 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137827
]
20 0.56 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137826
]
21 0.60 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137823
]
22 0.40 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137806
]
23 0.43 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137795
]
24 0.46 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137779
]
25 0.41 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137764
]
26 0.44 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137750
]
27 0.51 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137745
]
28 0.50 ms
SELECT t0.id AS id_1, t0.numeracion AS numeracion_2, t0.source AS source_3, t0.mailbox_email AS mailbox_email_4, t0.subject AS subject_5, t0.reference AS reference_6, t0.reference_ids AS reference_ids_7, t0.is_new AS is_new_8, t0.is_replied AS is_replied_9, t0.is_reply_enabled AS is_reply_enabled_10, t0.is_starred AS is_starred_11, t0.is_trashed AS is_trashed_12, t0.is_agent_viewed AS is_agent_viewed_13, t0.is_customer_viewed AS is_customer_viewed_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.codigo_series AS codigo_series_17, t0.business_impact AS business_impact_18, t0.whatsapp AS whatsapp_19, t0.url_plataforma AS url_plataforma_20, t0.status_id AS status_id_21, t0.priority_id AS priority_id_22, t0.type_id AS type_id_23, t0.subtype_id AS subtype_id_24, t0.customer_id AS customer_id_25, t0.agent_id AS agent_id_26, t0.group_id AS group_id_27, t0.subGroup_id AS subGroup_id_28 FROM uv_ticket t0 WHERE t0.id = ? LIMIT 1
Parameters:
[
  137731
]
29 1.45 ms
SELECT Count(u0_.id) AS sclr_0, u0_.ticket_id AS sclr_1 FROM uv_thread u0_ WHERE u0_.ticket_id IN (?) AND u0_.thread_type = ? AND (u0_.created_at BETWEEN ? AND ?) AND (u0_.user_id = 39 OR u0_.user_id = 910 OR u0_.user_id = 44 OR u0_.user_id = 44 OR u0_.user_id = 910 OR u0_.user_id = 44 OR u0_.user_id = 1153 OR u0_.user_id = 910 OR u0_.user_id = 39 OR u0_.user_id = 981 OR u0_.user_id = 910 OR u0_.user_id = 910 OR u0_.user_id = 910 OR u0_.user_id = 981 OR u0_.user_id = 39 OR u0_.user_id = 39 OR u0_.user_id = 981 OR u0_.user_id = 140 OR u0_.user_id = 981 OR u0_.user_id = 1153) GROUP BY u0_.ticket_id
Parameters:
[
  [
    22610
    22554
    22582
    22584
    22531
    22581
    22580
    22468
    22579
    22577
    22533
    22563
    22572
    22575
    22573
    22569
    22567
    22566
    22556
    22564
  ]
  "reply"
  " 00:00:01"
  "2025-09-05 23:59:59"
]
30 1.29 ms
SELECT a0_.id AS id_0, u1_.first_name AS first_name_1, a0_.auth_type AS auth_type_2, a0_.date AS date_3 FROM agent_login a0_ LEFT JOIN uv_user u1_ ON a0_.agent_id = u1_.id ORDER BY a0_.date DESC LIMIT 20
Parameters:
[]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

0 Hits
0 Misses
0 Puts

Entities Mapping

Class Mapping errors
Webkul\UVDesk\CoreFrameworkBundle\Entity\User No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\AgentActivity No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket
  • The association Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket#supportGroup refers to the inverse side field Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup#tickets which does not exist.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTicketSubtypes No errors.