Symfony Profiler

SELECT 
  u0_.id AS id_0, 
  u0_.email AS email_1, 
  u0_.proxy_id AS proxy_id_2, 
  u0_.password AS password_3, 
  u0_.first_name AS first_name_4, 
  u0_.last_name AS last_name_5, 
  u0_.is_enabled AS is_enabled_6, 
  u0_.verification_code AS verification_code_7, 
  u0_.timezone AS timezone_8, 
  u0_.timeformat AS timeformat_9, 
  u0_.lastactivity AS lastactivity_10, 
  u0_.es_ultra AS es_ultra_11, 
  u1_.id AS id_12, 
  u1_.source AS source_13, 
  u1_.skype_id AS skype_id_14, 
  u1_.contact_number AS contact_number_15, 
  u1_.designation AS designation_16, 
  u1_.signature AS signature_17, 
  u1_.profile_image_path AS profile_image_path_18, 
  u1_.created_at AS created_at_19, 
  u1_.updated_at AS updated_at_20, 
  u1_.is_active AS is_active_21, 
  u1_.is_verified AS is_verified_22, 
  u1_.is_starred AS is_starred_23, 
  u1_.ticket_access_level AS ticket_access_level_24, 
  u0_.idor AS idor_25, 
  u1_.user_id AS user_id_26, 
  u1_.supportRole_id AS supportRole_id_27 
FROM 
  uv_user u0_ 
  LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) 
  LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id 
WHERE 
  u0_.email = ? 
  AND u2_.id = ? 
LIMIT 
  1

SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.lastactivity AS lastactivity_10, u0_.es_ultra AS es_ultra_11, u1_.id AS id_12, u1_.source AS source_13, u1_.skype_id AS skype_id_14, u1_.contact_number AS contact_number_15, u1_.designation AS designation_16, u1_.signature AS signature_17, u1_.profile_image_path AS profile_image_path_18, u1_.created_at AS created_at_19, u1_.updated_at AS updated_at_20, u1_.is_active AS is_active_21, u1_.is_verified AS is_verified_22, u1_.is_starred AS is_starred_23, u1_.ticket_access_level AS ticket_access_level_24, u0_.idor AS idor_25, u1_.user_id AS user_id_26, u1_.supportRole_id AS supportRole_id_27 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = 'fjgfrancojg@gmail.com' AND u2_.id = 4 LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.code AS code_2, 
  t0.description AS description_3 
FROM 
  uv_support_role t0 
WHERE 
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 4;

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.code AS code_3, 
  t0.logo AS logo_4, 
  t0.theme_color AS theme_color_5, 
  t0.favicon AS favicon_6, 
  t0.created_at AS created_at_7, 
  t0.updated_at AS updated_at_8, 
  t0.is_active AS is_active_9, 
  t0.timezone AS timezone_10, 
  t0.timeformat AS timeformat_11 
FROM 
  uv_website t0 
WHERE 
  t0.code = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.status AS status_2, 
  t0.brand_color AS brand_color_3, 
  t0.page_background_color AS page_background_color_4, 
  t0.header_background_color AS header_background_color_5, 
  t0.link_color AS link_color_6, 
  t0.article_text_color AS article_text_color_7, 
  t0.ticket_create_option AS ticket_create_option_8, 
  t0.site_description AS site_description_9, 
  t0.meta_description AS meta_description_10, 
  t0.meta_keywords AS meta_keywords_11, 
  t0.homepage_content AS homepage_content_12, 
  t0.white_list AS white_list_13, 
  t0.black_list AS black_list_14, 
  t0.created_at AS created_at_15, 
  t0.updated_at AS updated_at_16, 
  t0.broadcast_message AS broadcast_message_17, 
  t0.disable_customer_login AS disable_customer_login_18, 
  t0.script AS script_19, 
  t0.custom_css AS custom_css_20, 
  t0.is_active AS is_active_21, 
  t0.header_links AS header_links_22, 
  t0.footer_links AS footer_links_23, 
  t0.banner_background_color AS banner_background_color_24, 
  t0.link_hover_color AS link_hover_color_25, 
  t0.login_required_to_create AS login_required_to_create_26, 
  t0.remove_customer_login_button AS remove_customer_login_button_27, 
  t0.remove_branding_content AS remove_branding_content_28, 
  t0.website AS website_29 
FROM 
  uv_website_knowledgebase t0 
WHERE 
  t0.website = ? 
  AND t0.status = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.status = 1 LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.code AS code_3, 
  t0.logo AS logo_4, 
  t0.theme_color AS theme_color_5, 
  t0.favicon AS favicon_6, 
  t0.created_at AS created_at_7, 
  t0.updated_at AS updated_at_8, 
  t0.is_active AS is_active_9, 
  t0.timezone AS timezone_10, 
  t0.timeformat AS timeformat_11 
FROM 
  uv_website t0 
WHERE 
  t0.code = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.status AS status_2, 
  t0.brand_color AS brand_color_3, 
  t0.page_background_color AS page_background_color_4, 
  t0.header_background_color AS header_background_color_5, 
  t0.link_color AS link_color_6, 
  t0.article_text_color AS article_text_color_7, 
  t0.ticket_create_option AS ticket_create_option_8, 
  t0.site_description AS site_description_9, 
  t0.meta_description AS meta_description_10, 
  t0.meta_keywords AS meta_keywords_11, 
  t0.homepage_content AS homepage_content_12, 
  t0.white_list AS white_list_13, 
  t0.black_list AS black_list_14, 
  t0.created_at AS created_at_15, 
  t0.updated_at AS updated_at_16, 
  t0.broadcast_message AS broadcast_message_17, 
  t0.disable_customer_login AS disable_customer_login_18, 
  t0.script AS script_19, 
  t0.custom_css AS custom_css_20, 
  t0.is_active AS is_active_21, 
  t0.header_links AS header_links_22, 
  t0.footer_links AS footer_links_23, 
  t0.banner_background_color AS banner_background_color_24, 
  t0.link_hover_color AS link_hover_color_25, 
  t0.login_required_to_create AS login_required_to_create_26, 
  t0.remove_customer_login_button AS remove_customer_login_button_27, 
  t0.remove_branding_content AS remove_branding_content_28, 
  t0.website AS website_29 
FROM 
  uv_website_knowledgebase t0 
WHERE 
  t0.website = ? 
  AND t0.is_active = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.is_active = 1 LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.code AS code_2, 
  t0.description AS description_3, 
  t0.is_active AS is_active_4 
FROM 
  uv_ticket_type t0 
WHERE 
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.is_active AS is_active_4 FROM uv_ticket_type t0 WHERE t0.id = '6';

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.code AS code_3, 
  t0.logo AS logo_4, 
  t0.theme_color AS theme_color_5, 
  t0.favicon AS favicon_6, 
  t0.created_at AS created_at_7, 
  t0.updated_at AS updated_at_8, 
  t0.is_active AS is_active_9, 
  t0.timezone AS timezone_10, 
  t0.timeformat AS timeformat_11 
FROM 
  uv_website t0 
WHERE 
  t0.code = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.status AS status_2, 
  t0.brand_color AS brand_color_3, 
  t0.page_background_color AS page_background_color_4, 
  t0.header_background_color AS header_background_color_5, 
  t0.link_color AS link_color_6, 
  t0.article_text_color AS article_text_color_7, 
  t0.ticket_create_option AS ticket_create_option_8, 
  t0.site_description AS site_description_9, 
  t0.meta_description AS meta_description_10, 
  t0.meta_keywords AS meta_keywords_11, 
  t0.homepage_content AS homepage_content_12, 
  t0.white_list AS white_list_13, 
  t0.black_list AS black_list_14, 
  t0.created_at AS created_at_15, 
  t0.updated_at AS updated_at_16, 
  t0.broadcast_message AS broadcast_message_17, 
  t0.disable_customer_login AS disable_customer_login_18, 
  t0.script AS script_19, 
  t0.custom_css AS custom_css_20, 
  t0.is_active AS is_active_21, 
  t0.header_links AS header_links_22, 
  t0.footer_links AS footer_links_23, 
  t0.banner_background_color AS banner_background_color_24, 
  t0.link_hover_color AS link_hover_color_25, 
  t0.login_required_to_create AS login_required_to_create_26, 
  t0.remove_customer_login_button AS remove_customer_login_button_27, 
  t0.remove_branding_content AS remove_branding_content_28, 
  t0.website AS website_29 
FROM 
  uv_website_knowledgebase t0 
WHERE 
  t0.website = ? 
  AND t0.is_active = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.is_active = 1 LIMIT 1;

SELECT 
  u0_.id AS id_0, 
  u0_.code AS code_1, 
  u0_.description AS description_2, 
  u0_.is_active AS is_active_3 
FROM 
  uv_ticket_type u0_ 
WHERE 
  u0_.is_active = ? 
  AND u0_.id IN (?) 
ORDER BY 
  u0_.description ASC

SELECT u0_.id AS id_0, u0_.code AS code_1, u0_.description AS description_2, u0_.is_active AS is_active_3 FROM uv_ticket_type u0_ WHERE u0_.is_active = 1 AND u0_.id IN ('6') ORDER BY u0_.description ASC;

SELECT 
  t0.id AS id_1, 
  t0.code AS code_2, 
  t0.description AS description_3, 
  t0.created_at AS created_at_4 
FROM 
  uv_ticket_subtype t0 
WHERE 
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.created_at AS created_at_4 FROM uv_ticket_subtype t0 WHERE t0.id = '51';

SELECT 
  t0.id AS id_1, 
  t0.code AS code_2, 
  t0.description AS description_3, 
  t0.color_code AS color_code_4 
FROM 
  uv_ticket_priority t0 
WHERE 
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4 FROM uv_ticket_priority t0 WHERE t0.id = '1';

select 
  supportTeam_id 
from 
  uv_ticket_subtype_teams 
where 
  ticketSubtype_id = 51

select supportTeam_id from uv_ticket_subtype_teams where ticketSubtype_id =51;

SELECT 
  SUM(
    CASE WHEN u0_.status_id = 1 THEN 1 ELSE 0 END
  ) AS sclr_0, 
  u1_.name AS name_1, 
  u2_.id AS id_2, 
  u2_.first_name AS first_name_3 
FROM 
  uv_ticket u0_ 
  LEFT JOIN uv_user u2_ ON u0_.agent_id = u2_.id 
  LEFT JOIN uv_user_instance u3_ ON u2_.id = u3_.user_id 
  LEFT JOIN uv_user_support_teams u4_ ON u3_.id = u4_.userInstanceId 
  LEFT JOIN uv_support_team u1_ ON u1_.id = u4_.supportTeamId 
WHERE 
  u1_.id IN (?) 
  AND u2_.lastactivity > ? 
  AND u0_.is_trashed = 0 
GROUP BY 
  u0_.agent_id 
ORDER BY 
  sclr_0 ASC

SELECT SUM(CASE WHEN u0_.status_id = 1 THEN 1 ELSE 0 END) AS sclr_0, u1_.name AS name_1, u2_.id AS id_2, u2_.first_name AS first_name_3 FROM uv_ticket u0_ LEFT JOIN uv_user u2_ ON u0_.agent_id = u2_.id LEFT JOIN uv_user_instance u3_ ON u2_.id = u3_.user_id LEFT JOIN uv_user_support_teams u4_ ON u3_.id = u4_.userInstanceId LEFT JOIN uv_support_team u1_ ON u1_.id = u4_.supportTeamId WHERE u1_.id IN (5) AND u2_.lastactivity > '2025-06-24 15:51:54' AND u0_.is_trashed = 0 GROUP BY u0_.agent_id ORDER BY sclr_0 ASC;

SELECT 
  t0.id AS id_1, 
  t0.code AS code_2, 
  t0.description AS description_3, 
  t0.color_code AS color_code_4, 
  t0.sort_order AS sort_order_5 
FROM 
  uv_ticket_status t0 
WHERE 
  t0.code = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.code = 'open' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.code AS code_2, 
  t0.description AS description_3, 
  t0.color_code AS color_code_4, 
  t0.sort_order AS sort_order_5 
FROM 
  uv_ticket_status t0 
WHERE 
  t0.id = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.id = 1 LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

INSERT INTO uv_ticket (
  numeracion, source, mailbox_email, 
  subject, reference, reference_ids, 
  is_new, is_replied, is_reply_enabled, 
  is_starred, is_trashed, is_agent_viewed, 
  is_customer_viewed, created_at, 
  updated_at, codigo_series, business_impact, 
  whatsapp, url_plataforma, status_id, 
  priority_id, type_id, subtype_id, 
  customer_id, agent_id, group_id, 
  subGroup_id
) 
VALUES 
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, 
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?
  )

INSERT INTO uv_ticket (numeracion, source, mailbox_email, subject, reference, reference_ids, is_new, is_replied, is_reply_enabled, is_starred, is_trashed, is_agent_viewed, is_customer_viewed, created_at, updated_at, codigo_series, business_impact, whatsapp, url_plataforma, status_id, priority_id, type_id, subtype_id, customer_id, agent_id, group_id, subGroup_id) VALUES ('694-HXO', 'website', NULL, 'Migration to Ultra', 'werwer', NULL, 1, 0, 1, 0, 0, 0, 0, '2025-06-24 16:01:54', '2025-06-24 16:01:54', NULL, '', '', 'werwer', 1, 1, 6, 51, 169, NULL, NULL, NULL);

"COMMIT"

"COMMIT";

SELECT 
  u0_.id AS id_0, 
  u0_.source AS source_1, 
  u0_.message_id AS message_id_2, 
  u0_.thread_type AS thread_type_3, 
  u0_.created_by AS created_by_4, 
  u0_.cc AS cc_5, 
  u0_.bcc AS bcc_6, 
  u0_.reply_to AS reply_to_7, 
  u0_.delivery_status AS delivery_status_8, 
  u0_.is_locked AS is_locked_9, 
  u0_.is_bookmarked AS is_bookmarked_10, 
  u0_.message AS message_11, 
  u0_.note AS note_12, 
  u0_.created_at AS created_at_13, 
  u0_.updated_at AS updated_at_14, 
  u0_.agent_viewed_at AS agent_viewed_at_15, 
  u0_.customer_viewed_at AS customer_viewed_at_16, 
  u0_.ticket_id AS ticket_id_17, 
  u0_.user_id AS user_id_18 
FROM 
  uv_thread u0_ 
WHERE 
  u0_.ticket_id = ? 
ORDER BY 
  u0_.id DESC 
LIMIT 
  1

SELECT u0_.id AS id_0, u0_.source AS source_1, u0_.message_id AS message_id_2, u0_.thread_type AS thread_type_3, u0_.created_by AS created_by_4, u0_.cc AS cc_5, u0_.bcc AS bcc_6, u0_.reply_to AS reply_to_7, u0_.delivery_status AS delivery_status_8, u0_.is_locked AS is_locked_9, u0_.is_bookmarked AS is_bookmarked_10, u0_.message AS message_11, u0_.note AS note_12, u0_.created_at AS created_at_13, u0_.updated_at AS updated_at_14, u0_.agent_viewed_at AS agent_viewed_at_15, u0_.customer_viewed_at AS customer_viewed_at_16, u0_.ticket_id AS ticket_id_17, u0_.user_id AS user_id_18 FROM uv_thread u0_ WHERE u0_.ticket_id = 22610 ORDER BY u0_.id DESC LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

INSERT INTO uv_thread (
  source, message_id, thread_type, created_by, 
  cc, bcc, reply_to, delivery_status, 
  is_locked, is_bookmarked, message, 
  note, created_at, updated_at, agent_viewed_at, 
  customer_viewed_at, ticket_id, user_id
) 
VALUES 
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, 
    ?, ?
  )

INSERT INTO uv_thread (source, message_id, thread_type, created_by, cc, bcc, reply_to, delivery_status, is_locked, is_bookmarked, message, note, created_at, updated_at, agent_viewed_at, customer_viewed_at, ticket_id, user_id) VALUES ('website', '<txtsurmr37t81n7zt78o@softguard.com>', 'create', 'customer', 'N;', 'N;', 'N;', NULL, 0, 0, '<br />
werwer', NULL, '2025-06-24 16:01:54', '2025-06-24 16:01:54', NULL, NULL, 22610, 169);

INSERT INTO agent_activity (
  agent_name, customer_name, thread_type, 
  created_at, agent_id, ticket_id
) 
VALUES 
  (?, ?, ?, ?, ?, ?)

INSERT INTO agent_activity (agent_name, customer_name, thread_type, created_at, agent_id, ticket_id) VALUES ('agent', 'FRANCO werwe werwer werwer treytr ', 'create', '2025-06-24 16:01:54', 169, 22610);

UPDATE 
  uv_ticket 
SET 
  reference_ids = ?, 
  is_replied = ?, 
  updated_at = ? 
WHERE 
  id = ?

UPDATE uv_ticket SET reference_ids = ' <txtsurmr37t81n7zt78o@softguard.com>', is_replied = 0, updated_at = '2025-06-24 16:01:54' WHERE id = 22610;

"COMMIT"

"COMMIT";

SELECT 
  u0_.id AS id_0, 
  u0_.name AS name_1, 
  u0_.description AS description_2, 
  u0_.conditions AS conditions_3, 
  u0_.actions AS actions_4, 
  u0_.sort_order AS sort_order_5, 
  u0_.is_predefind AS is_predefind_6, 
  u0_.status AS status_7, 
  u0_.date_added AS date_added_8, 
  u0_.date_updated AS date_updated_9 
FROM 
  uv_workflow u0_ 
  LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id 
WHERE 
  u0_.status = ? 
  AND u0_.is_predefind = ? 
  AND u1_.event = ? 
ORDER BY 
  u0_.sort_order ASC

SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.description AS description_2, u0_.conditions AS conditions_3, u0_.actions AS actions_4, u0_.sort_order AS sort_order_5, u0_.is_predefind AS is_predefind_6, u0_.status AS status_7, u0_.date_added AS date_added_8, u0_.date_updated AS date_updated_9 FROM uv_workflow u0_ LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id WHERE u0_.status = 1 AND u0_.is_predefind = 1 AND u1_.event = 'uvdesk.ticket.created' ORDER BY u0_.sort_order ASC;

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.description AS description_3, 
  t0.created_at AS created_at_4, 
  t0.is_active AS is_active_5 
FROM 
  uv_support_team t0 
WHERE 
  t0.id = ?

SELECT t0.id AS id_1, t0.name AS name_2, t0.description AS description_3, t0.created_at AS created_at_4, t0.is_active AS is_active_5 FROM uv_support_team t0 WHERE t0.id = '2';

"START TRANSACTION"

"START TRANSACTION";

UPDATE 
  uv_ticket 
SET 
  subGroup_id = ?, 
  updated_at = ? 
WHERE 
  id = ?

UPDATE uv_ticket SET subGroup_id = 2, updated_at = '2025-06-24 16:01:54' WHERE id = 22610;

"COMMIT"

"COMMIT";

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.subject AS subject_3, 
  t0.message AS message_4, 
  t0.template_type AS template_type_5, 
  t0.is_predefined AS is_predefined_6, 
  t0.user_id AS user_id_7 
FROM 
  uv_email_templates t0 
WHERE 
  t0.id = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.subject AS subject_3, t0.message AS message_4, t0.template_type AS template_type_5, t0.is_predefined AS is_predefined_6, t0.user_id AS user_id_7 FROM uv_email_templates t0 WHERE t0.id = '36' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.code AS code_3, 
  t0.logo AS logo_4, 
  t0.theme_color AS theme_color_5, 
  t0.favicon AS favicon_6, 
  t0.created_at AS created_at_7, 
  t0.updated_at AS updated_at_8, 
  t0.is_active AS is_active_9, 
  t0.timezone AS timezone_10, 
  t0.timeformat AS timeformat_11 
FROM 
  uv_website t0 
WHERE 
  t0.code = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'helpdesk' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.name AS name_2, 
  t0.code AS code_3, 
  t0.logo AS logo_4, 
  t0.theme_color AS theme_color_5, 
  t0.favicon AS favicon_6, 
  t0.created_at AS created_at_7, 
  t0.updated_at AS updated_at_8, 
  t0.is_active AS is_active_9, 
  t0.timezone AS timezone_10, 
  t0.timeformat AS timeformat_11 
FROM 
  uv_website t0 
WHERE 
  t0.code = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT 
  t0.id AS id_1, 
  t0.source AS source_2, 
  t0.skype_id AS skype_id_3, 
  t0.contact_number AS contact_number_4, 
  t0.designation AS designation_5, 
  t0.signature AS signature_6, 
  t0.profile_image_path AS profile_image_path_7, 
  t0.created_at AS created_at_8, 
  t0.updated_at AS updated_at_9, 
  t0.is_active AS is_active_10, 
  t0.is_verified AS is_verified_11, 
  t0.is_starred AS is_starred_12, 
  t0.ticket_access_level AS ticket_access_level_13, 
  t0.user_id AS user_id_14, 
  t0.supportRole_id AS supportRole_id_15 
FROM 
  uv_user_instance t0 
WHERE 
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = 169;

SELECT 
  t0.id AS id_1, 
  t0.email AS email_2, 
  t0.proxy_id AS proxy_id_3, 
  t0.password AS password_4, 
  t0.first_name AS first_name_5, 
  t0.last_name AS last_name_6, 
  t0.is_enabled AS is_enabled_7, 
  t0.verification_code AS verification_code_8, 
  t0.timezone AS timezone_9, 
  t0.timeformat AS timeformat_10, 
  t0.lastactivity AS lastactivity_11, 
  t0.es_ultra AS es_ultra_12, 
  t0.idor AS idor_13 
FROM 
  uv_user t0 
WHERE 
  t0.email = ? 
LIMIT 
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.lastactivity AS lastactivity_11, t0.es_ultra AS es_ultra_12, t0.idor AS idor_13 FROM uv_user t0 WHERE t0.email = 'fjgfrancojg@gmail.com' LIMIT 1;